Security & Data Protection

1Our Commitment to Security

At autodAIgnosis, we take the security of your personal information, vehicle information, diagnostic data, and account credentials seriously.

Because autodAIgnosis processes sensitive information related to vehicles, connected OBD devices, and user accounts, we implement reasonable and industry-standard technical, administrative, and organizational measures designed to protect that information.

However, no online system, mobile application, cloud service, or connected device can ever be completely secure.

By using autodAIgnosis, you acknowledge and accept that all digital systems carry some level of risk.

2Types of Information We Protect

Our security measures are intended to protect information including:

• Account information
• Email addresses
• Phone numbers
• Login credentials
• Vehicle Identification Numbers (VIN)
• Vehicle diagnostic history
• OBD fault codes
• Location information
• Billing and payment-related records
• Connected device information
• Diagnostic reports
• Uploaded files and documents

3Technical Security Measures

autodAIgnosis may use one or more of the following security measures:

• SSL/TLS encryption during transmission
• Encryption of stored data
• Secure HTTPS connections
• Password hashing and salting
• Secure cloud infrastructure
• Firewalls
• Intrusion detection systems
• Intrusion prevention systems
• DDoS protection
• Malware scanning
• Anti-virus tools
• Rate limiting
• Secure backup systems
• Logging and monitoring systems
• Access control systems
• Security event alerts

These protections are intended to reduce the risk of unauthorized access, misuse, loss, or disclosure of information.

4Data Encryption

We may encrypt data:

• While it is being transmitted between your device and our servers
• While it is stored in databases
• While it is stored in backups or archives

Encryption may apply to:

• Passwords
• Personal information
• Vehicle data
• Payment information
• Diagnostic records

Even where encryption is used, no transmission over the internet is guaranteed to be fully secure.

5Password and Account Security

You are responsible for maintaining the confidentiality of your account credentials. You should:

• Use a strong and unique password
• Avoid reusing passwords from other websites
• Change your password regularly
• Enable multi-factor authentication if available
• Keep your device secure
• Never share your password with anyone

We recommend passwords that contain:

• At least 12 characters
• Uppercase letters
• Lowercase letters
• Numbers
• Special characters

autodAIgnosis is not responsible for losses caused by weak passwords, shared credentials, or unauthorized access resulting from your actions.

6Employee and Internal Access Controls

Access to sensitive information is restricted only to employees, contractors, or service providers who need access in order to perform their duties. We may use:

• Role-based access controls
• Least-privilege access rules
• Employee confidentiality agreements
• Access logging
• Security training
• Internal review procedures

Employees and contractors may be disciplined or terminated if they misuse access to user information.

7Third-Party Service Providers

autodAIgnosis may rely on third-party vendors to provide services such as:

• Cloud hosting
• Data storage
• Payment processing
• Customer support
• Analytics
• Email delivery

We may choose vendors that maintain recognized security standards.

However, autodAIgnosis is not responsible for the independent security practices of third-party providers.

You acknowledge that third-party systems may also introduce risks beyond our control.

8OBD Devices and Connected Hardware

Because autodAIgnosis may rely on third-party OBD devices and connected vehicle hardware, you are responsible for ensuring that such hardware is:

• Compatible with your vehicle
• Installed correctly
• Obtained from a trusted source
• Properly updated

We are not responsible for security risks caused by:

• Counterfeit OBD devices
• Modified hardware
• Unsafe Bluetooth connections
• Unsecured Wi-Fi connections
• Third-party applications connected to your OBD device

Use of connected hardware is entirely at your own risk.

9User Responsibilities

You are responsible for helping protect your own information. You should:

• Keep your software and app updated
• Use only trusted devices and networks
• Avoid public Wi-Fi when accessing sensitive information
• Log out after using shared devices
• Immediately report suspicious activity
• Regularly review your account activity

You should never:

• Share your login details
• Leave your account logged in on public devices
• Connect untrusted OBD devices to your vehicle
• Ignore unusual account or payment activity

10Security Monitoring and Incident Detection

autodAIgnosis may monitor systems in order to:

• Detect suspicious activity
• Identify unauthorized access attempts
• Detect fraud or abuse
• Investigate possible data breaches
• Improve security systems

We may keep logs of:

• Login activity
• Device access
• Failed login attempts
• IP addresses
• Account changes
• Security-related events

These logs may be used for investigation and legal compliance.

11Security Incident Response

If we discover a security issue, data breach, or unauthorized access event, we may:

• Investigate immediately
• Restrict or suspend access
• Secure affected systems
• Reset passwords
• Notify impacted users
• Notify regulators or authorities if legally required

We may also temporarily disable certain features while investigating a security issue.

12Data Breach Notifications

If a breach occurs that materially affects your information, we may notify you through:

• Email
• In-app notifications
• Website notices
• Other legally permitted methods

Notifications may include:

• What happened
• What information was affected
• What actions we have taken
• What steps you should take

13Data Retention and Secure Deletion

We retain information only for as long as necessary. When data is no longer required, we may:

• Delete it
• Anonymize it
• Remove identifying details
• Securely destroy backups over time

Deleted information may remain temporarily in backup systems for up to 90 additional days.

14No Absolute Security Guarantee

Although autodAIgnosis uses security measures designed to reduce risk, we do not guarantee that:

• Our systems are completely secure
• Unauthorized access will never occur
• Data loss will never happen
• Third-party services will always remain secure

By using autodAIgnosis, you understand and accept these risks.

15Compliance and Industry Standards

Where appropriate, autodAIgnosis may seek to follow commonly recognized security and privacy practices. This may include practices inspired by:

• Industry-standard encryption methods
• Secure software development principles
• Access control and authentication standards
• Privacy and data minimization principles

However, autodAIgnosis does not guarantee compliance with any particular certification unless expressly stated.

16International Data Transfers

Your information may be stored or processed in countries outside your own.

When international transfers occur, we may use reasonable safeguards to protect your information.

17Changes to this Security & Data Protection Page

We may update this page at any time. When we do:

• The "Last Updated" date will be changed
• The revised version becomes effective immediately upon publication

Continued use of autodAIgnosis means that you accept the updated version.