Refund & Cancellation Policy

1Introduction

This Refund & Cancellation Policy explains how subscription cancellations, billing disputes, refunds, free trials, and payment-related issues are handled for autodAIgnosis.

By purchasing, subscribing to, or using a paid autodAIgnosis plan, you agree to this Policy.

2Subscription Plans

autodAIgnosis may offer one or more of the following:

• Free plans
• Monthly subscriptions
• Annual subscriptions
• Trial plans
• Fleet or business subscriptions
• One-time premium purchases
• Add-on services or premium reports

The specific pricing, features, and billing period for your plan will be shown before purchase.

3Automatic Renewal

Unless otherwise stated, paid subscriptions automatically renew at the end of each billing period. This means:

• Monthly plans renew every month
• Annual plans renew every year
• Your selected payment method may be charged automatically

By purchasing a subscription, you authorize autodAIgnosis and its payment providers to charge recurring fees until you cancel.

4How to Cancel Your Subscription

You may cancel your subscription at any time. You can cancel through:

• Your autodAIgnosis account settings
• The platform where you originally subscribed
• Customer support

Examples:

• If you subscribed through the autodAIgnosis website, you must cancel through your account dashboard
• If you subscribed through the Apple App Store, you must cancel through Apple
• If you subscribed through Google Play, you must cancel through Google Play

Deleting your autodAIgnosis account does not automatically cancel recurring billing. You are responsible for cancelling your subscription separately.

5When Cancellation Takes Effect

If you cancel a subscription:

• Future renewals will stop
• You may continue using premium features until the end of the current paid billing period
• Your subscription will not be renewed after that period ends

Example: If you cancel halfway through a monthly plan, you may still use the plan until the month expires.

6Refund Eligibility

Unless required by law, all payments are generally non-refundable.

However, autodAIgnosis may issue a full or partial refund in certain situations, including:

• Duplicate payment
• Incorrect billing
• Technical failure that prevented use of the service
• Unauthorized or fraudulent transaction
• Multiple charges for the same subscription
• A billing error caused by autodAIgnosis

Refunds may be considered only after review.

7Situations Where Refunds Are Usually Not Granted

Refunds will generally not be provided if:

• You forgot to cancel before renewal
• You changed your mind after purchasing
• You no longer want to use the service
• You did not use the service after subscribing
• You disagree with an AI prediction or recommendation
• Your vehicle or OBD device is not compatible
• You purchased the wrong plan
• You are dissatisfied with a feature that was clearly described before purchase

You are responsible for checking compatibility before subscribing.

8Free Trial Terms

autodAIgnosis may offer free trials. If a free trial is offered:

• The trial may automatically convert into a paid subscription when the trial period ends
• You must cancel before the trial ends to avoid being charged
• Only one free trial may be allowed per user, device, vehicle, or payment method

Failure to cancel before the trial period ends may make you responsible for the full subscription fee.

9Refund Request Deadline

To request a refund, you must generally contact us within 14 days of the charge.

Requests submitted after this period may be denied.

In some regions, local laws may give you additional rights or longer refund periods.

10How to Request a Refund

To request a refund, contact: billing@autodaignosis.com

Please include:

• Your full name
• Registered email address
• Subscription plan purchased
• Date of payment
• Amount charged
• Payment reference or transaction ID
• Reason for the refund request

Providing complete information may help us process your request more quickly.

11Processing Time

If a refund is approved:

• Refunds may take 5 to 15 business days to appear
• The exact timing depends on your bank, card issuer, or payment provider

We are not responsible for delays caused by:

• Banks
• Card issuers
• Payment processors
• App stores

12Purchases Through Third-Party Platforms

If you purchased autodAIgnosis through a third-party platform such as:

• Apple App Store
• Google Play Store
• Another reseller or marketplace

Your purchase may also be subject to that platform's refund and cancellation rules.

In some cases, you may need to request a refund directly from that third party.

We may not be able to control or reverse charges processed by those platforms.

13Chargebacks and Payment Disputes

If you believe a charge was unauthorized or incorrect, please contact us before filing a chargeback with your bank or card provider.

If a chargeback is filed:

• We may suspend or restrict your account
• We may investigate the dispute
• We may permanently terminate the account in cases of fraud or abuse

Fraudulent chargebacks may result in legal action.

14Cancellation by autodAIgnosis

We reserve the right to cancel or terminate your subscription if:

• You violate our Terms & Conditions
• Your payment fails repeatedly
• We detect fraud or misuse
• We discontinue a feature or plan

If autodAIgnosis terminates a paid subscription for reasons unrelated to your misconduct, we may provide a partial refund at our discretion.

15Business, Fleet, and Enterprise Accounts

Refunds and cancellations for:

• Fleet plans
• Business subscriptions
• Enterprise agreements

may be governed by a separate contract.

If you are using an enterprise or fleet account, review the agreement provided to your organization.

16Local Consumer Protection Rights

Nothing in this Policy is intended to remove or limit any rights you may have under applicable consumer protection laws.

Depending on your country or state, you may have additional legal rights relating to:

• Subscription cancellation
• Refund periods
• Digital services
• Unfair billing practices

Where required by law, those rights will apply.

17Changes to this Refund & Cancellation Policy

We may update this Policy at any time. When changes are made:

• The "Last Updated" date will be revised
• The updated version becomes effective immediately when published

Your continued use of autodAIgnosis after changes means that you accept the revised Policy.